Returns & Exchanges
At DMZ Paintball & Airsoft, we are dedicated to ensuring you have the right gear for the field. If you are not completely satisfied with your purchase, you may return or exchange unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team via email or visit our retail location with your order number and proof of purchase to start the return process.
Package Your Gear
Ensure the item is in its original, unopened packaging with all tags, manuals, and protective seals intact to qualify for a full refund.
Ship or Drop Off
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, or bring it directly to our store counter.
Inspection and Refund
Once our technicians verify the condition of the equipment, your refund or store credit will be processed within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing